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Payments Views
Glenbrook's commentary and opinion
blog written by members of the
Glenbrook team. We share our
"rants and raves" on industry topics,
large and small.

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Merchant Payments Operations: Organization

By George Peabody on May 4 2020

In Kavita Jiandani’s post Assessing a Merchant’s Payments Operations, she introduced Glenbrook’s methodology for our in-depth assessment of a merchant’s payments operations. In her introductory piece, Kavita highlights the major Key Assessment Areas we evaluate during each engagement. In this continuation, we examine the impact of the payments organization and the company’s “money team.” How a […]

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Regulatory Analysis of KYC for Covid-19 in Emerging Markets

By Zak Kazzaz on April 30 2020

Download a PDF version of this document here. Read our introductory discussion here. Regulatory Background The Financial Action Task Force (FATF) sets global standards for combating money laundering (ML) and the financing of terrorism (TF) and proliferation. While its recommendations are not binding, they are broadly accepted by regulators as guidelines for national rules.  FATF […]

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Merchant Payment Operations: Partner Performance

By Kavita Jiandani on April 6 2020

Continuing on our theme of Assessing a Merchant’s Payments Operations, in this post let’s focus on the critical aspect of Partner Performance. The goal here is to gauge if the merchant’s payment providers are good partners. Having the right set of payments processing partners is a critical factor that can take a merchant’s payments operations […]

Drew Edmond

Merchant Payments Operations: Reporting and Analytics

By Drew Edmond on February 7 2020

In Kavita Jiandani’s post Assessing a Merchant’s Payments Operations, she introduced Glenbrook’s methodology for our in-depth assessment of a merchant’s payments operations. In her introductory piece, Kavita highlights the major Key Assessment Areas we evaluate during each engagement. In this Payments Views entry, I continue with a focus on one of the Key Assessment Areas: […]

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The Truth About Surcharging

By Sam Levitt on January 10 2020

Glenbrook’s Cici Northup and Sam Levitt co-authored this Payments Views post. You have likely observed an increase in the number of articles about surcharging. These articles show that the practice is on the rise and often tout significant benefits for merchants: “Fortunately for businesses operating in the U.S., surcharging is becoming more widely accepted” “Credit […]

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Assessing a Merchant’s Payments Operations

By Kavita Jiandani on November 8 2019

I am often asked if Glenbrook Partners is a payments education company, and if I teach. My answer to both is yes. Our education programs are designed to give attendees a stronger payments foundation on which to build and refine their corporate strategies, product development efforts, and operational functions. We’re also very much a payments […]