Expansion Under COVID-19 The Remote Commerce domain is home to e-commerce, many mobile payments, and the venerable mail-order, telephone-order method (MOTO). The growth in transaction volume in this domain has been nothing short of phenomenal accounting for a: 56 percent of overall U.S. retail sales growth in 2019 47 percent increase in U.S. sales forecasted […]
Point of Sale Domain – The Pain at the POS
The POS Domain is Synonymous with the Retail Industry The POS Commerce domain is the land of brick and mortar retail, representing the majority of retail activity. Despite the steady double digit annual growth of the Remote Commerce domain, the POS Commerce domain was responsible for some 84% of retail sales in 2019. That said, […]
The Payments Industry Impact of COVID-19
Series Introduction COVID-19’s impact on the U.S. payments industry and domestic economy is profound. Multiple reports from the U.S. Department of Commerce, merchant acquirers and PSPs indicate the extent of the pain even at this early stage of this pandemic-induced recession. For the over thirty million U.S. citizens suddenly without jobs and income, with many […]
Merchant Payments Operations: Organization
In Kavita Jiandani’s post Assessing a Merchant’s Payments Operations, she introduced Glenbrook’s methodology for our in-depth assessment of a merchant’s payments operations. In her introductory piece, Kavita highlights the major Key Assessment Areas we evaluate during each engagement. In this continuation, we examine the impact of the payments organization and the company’s “money team.” How a […]
Regulatory Analysis of KYC for Covid-19 in Emerging Markets
Download a PDF version of this document here. Read our introductory discussion here. Regulatory Background The Financial Action Task Force (FATF) sets global standards for combating money laundering (ML) and the financing of terrorism (TF) and proliferation. While its recommendations are not binding, they are broadly accepted by regulators as guidelines for national rules. FATF […]
UPDATED: Balancing KYC Regulation and COVID-19 Relief in Emerging Markets
Download the PDF of our Regulatory Analysis of KYC for Covid-19 in Emerging Markets or read the web version. Among today’s most pressing questions for emerging market governments is how to get assistance funds into the hands of those who need it given the COVID-19 crisis. This need is especially acute in emerging markets that lack […]
Where Necessity Meets Innovation – Government Disbursement in the Time of COVID-19
Given the coronavirus pandemic and its pressure on governments and individuals alike, Glenbrook’s Global Practice has been looking into how emergency social disbursements can be made quickly to the most vulnerable populations. This is not an easy task for a number of reasons: Governments want to be certain that the intended person is indeed the […]
Merchant Payment Operations: Partner Performance
Continuing on our theme of Assessing a Merchant’s Payments Operations, in this post let’s focus on the critical aspect of Partner Performance. The goal here is to gauge if the merchant’s payment providers are good partners. Having the right set of payments processing partners is a critical factor that can take a merchant’s payments operations […]
How Fast Can You Go? Glenbrook Partners’ Allen Weinberg On How We Move Money
Digital River’s Commerce Connect podcast is focused on e-commerce and the people who make e-commerce payments happen. In this episode, Glenbrook partner Allen Weinberg is interviewed. Take a listen as Allen observes how the market has changed and how its rate of change and complexity has grown. He addresses, in particular, the evolution and impact […]
Dispatch from the 2020 U.S. Women in Payments Symposium, February 10-11, 2020
This Women in Payments event has been going on for at least 5 years and this was the first time I attended — I regret that it took so long! Hats off to Kristy Duncan and her team for putting together a substantive event with a refreshing mix of industry insight and professional development and […]