Glenbrook's commentary and opinion
blog written by members of the
Glenbrook team. We share our
"rants and raves" on industry topics,
large and small.

Financial Inclusion

Where is Financial Inclusion in the U.S. Today?

At Glenbrook, international financial inclusion work has long been a major focus area. Given the challenges racial equity concerns raises for the U.S., Glenbrook as a firm has returned our focus to financial inclusion here at home. To begin that examination, we look at the state of financial inclusion in the US and what are […]

Cash Payments

Will Digital Cash Be the New King of Payments?

  First of a series on Central Bank Digital Currencies Central banks around the world are in the process of developing digital cash, commonly known as central bank digital currency, or CBDC. At Glenbrook, we’re kicking off a series of Payments Views posts that explain CBDC and its implications for various aspects of the payments […]

Payments Views

Why Risk Management is a Team Sport

In today’s world, risk management and security are front and center topics for every enterprise. And because money is money, the management of payment risk and security has to be a priority.  In this chapter of our Merchant Payment Operations series, we look at top of mind payment and security risks facing today’s enterprises and […]

Drew Edmond

Merchant Payments Operations: Accounting and Reconciliation

A core component of Glenbrook’s methodology for assessing a merchant’s payments operations includes review of certain processes managed by the business’s accounting team, particularly the level of effort required to reconcile payment activity.  The business’s accounting team is responsible for a variety of fundamental financial activities, including record keeping and reporting, accounts payable and receivable, […]

Cannabis

The Latest on Cannabis and CBD Payments

Hosted as part of the Mobile Payment Conference (August 24-26) this inaugural conference brought together fintech influencers, payments experts, and providers to address issues facing financial services companies serving the Cannabis and CBD industry. Setting the Stage I was honored to kick off the workshop with an overview of the cannabis payments market. I stressed […]

COVID-19

We Are All Connected – Payments in the Post-COVID Era

Economies, global and domestic, are both interconnected and interdependent. Routine perturbations like economic slowdowns and recessions illuminate those dependencies as pain in one sector spreads to an adjacent one. COVID-19, and the global economic, social, and political reaction to it, put these linkages in high relief. The COVID-19 pandemic’s disruptive impact on global trade, national […]

Glenbrook

COVID-19 and the Income Domain

The Income Domain consists of payments to individuals for salary, benefits, rebates, and expense reimbursements. In the U.S., these payments are made primarily via direct deposit through NACHA’s ACH system, and to a lesser extent, paper checks and payroll cards. The COVID-19 pandemic has led to widespread business shutdown, and as a result, caused mass […]

B2B Payments

COVID-19 Will (Finally!) Force B2B Digital Adoption

Despite decades of payment industry efforts, businesses have remained stubbornly dependent on checks. Back office processes (and personnel) can be remarkably change resistant despite being mired in paper, regardless of the size of the business.  At Glenbrook we believe the Covid-19 pandemic is a watershed moment for B2B payments.  B2B supplier payments – invoiced, accounts […]

Drew Edmond

Merchant Payments Operations: Payment Processing

When Glenbrook is Assessing a Merchant’s Payments Operations, the goal is to understand whether the payments environment functions in a way that optimally supports their existing business needs as well as any future requirements. To do so, one of the major Key Assessment Areas that we address is the technical architecture and services a merchant […]

Carol Coye Benson

Celebrate and Congratulate Carol Benson

Carol Benson, one of my fellow founders of Glenbrook Partners, is retiring at the end of June, following our other founder, Scott Loftesness, who retired four years ago. It seems like only a few years ago (certainly less than 20) that the entire company fit in one car with room for my dog sharing the […]