Payments Views

Glenbrook

Merchant Payment Operations: Partner Performance

By Kavita Jiandani on April 6 2020

Continuing on our theme of Assessing a Merchant’s Payments Operations, in this post let’s focus on the critical aspect of Partner Performance. The goal here is to gauge if the merchant’s payment providers are good partners. Having the right set of payments processing partners is a critical factor that can take a merchant’s payments operations […]

Drew Edmond

Merchant Payments Operations: Reporting and Analytics

By Drew Edmond on February 7 2020

In Kavita Jiandani’s post Assessing a Merchant’s Payments Operations, she introduced Glenbrook’s methodology for our in-depth assessment of a merchant’s payments operations. In her introductory piece, Kavita highlights the major Key Assessment Areas we evaluate during each engagement. In this Payments Views entry, I continue with a focus on one of the Key Assessment Areas: […]

Glenbrook

The Truth About Surcharging

By Sam Levitt on January 10 2020

Glenbrook’s Cici Northup and Sam Levitt co-authored this Payments Views post. You have likely observed an increase in the number of articles about surcharging. These articles show that the practice is on the rise and often tout significant benefits for merchants: “Fortunately for businesses operating in the U.S., surcharging is becoming more widely accepted” “Credit […]

Glenbrook

Assessing a Merchant’s Payments Operations

By Kavita Jiandani on November 8 2019

I am often asked if Glenbrook Partners is a payments education company, and if I teach. My answer to both is yes. Our education programs are designed to give attendees a stronger payments foundation on which to build and refine their corporate strategies, product development efforts, and operational functions. We’re also very much a payments […]

Glenbrook

Federated Bank ID: Implications for Business Payments

By Erin McCune on September 4 2019

At Glenbrook we’ve been thinking about consumer data privacy and control, particularly as multiple competing ‘Faster Payment’ schemes arise in the U.S.. Obviously consumers need to feel comfortable asking for money; but they also need to safely receive and respond to ‘request for payment’ from billers and other businesses. This is a global concern. Citi […]

Bryan Derman

In Zuck We Trust?          

By Bryan Derman on June 22 2019

We got the first real details this week on the Facebook-sponsored Libra cryptocurrency. Opinions are still taking shape around Glenbrook, but it’s fair to say that the team is deeply intrigued by the possibilities and sees it as both a novel and potentially very practical application of blockchain technology. We think the consortium-based governance, open […]

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Creative Tension Shapes the Fintech-Bank Ecosystem

By Nicole Pinto on May 21 2019

In my last post I covered the proliferation of challenger banks, the mobile-first, digital-only neo-banks and what differentiates them from the incumbents. While the media lens is usually focused on the front-end, the user experience, I’m always curious about what’s powering these operations under the hood. From the traditional banks’ perspective, fintech companies are just […]

Glenbrook

Prepaid Power and Financial Inclusion at Fintech South

By Elizabeth McQuerry on May 1 2019

Georgia is a nexus of global payment processing and merchant acquiring activity. Some two-thirds of all U.S. purchase volume is processed there. That’s a lot of debit and credit card transactions. But what are those same companies doing to improve payments for the underbanked? That combination of payments technology and financial inclusion concerns was the […]