Payments Views

Glenbrook

Point of Sale Domain – The Pain at the POS

By George Peabody on May 27 2020

The POS Domain is Synonymous with the Retail Industry The POS Commerce domain is the land of brick and mortar retail, representing the majority of retail activity. Despite the steady double digit annual growth of the Remote Commerce domain, the POS Commerce domain was responsible for  some 84% of retail sales in 2019. That said, […]

Domains

The Payments Industry Impact of COVID-19

By George Peabody on May 19 2020

Series Introduction COVID-19’s impact on the U.S. payments industry and domestic economy is profound. Multiple reports from the U.S. Department of Commerce, merchant acquirers and PSPs indicate the extent of the pain even at this early stage of this pandemic-induced recession. For the over thirty million U.S. citizens suddenly without jobs and income, with many […]

Glenbrook

Merchant Payments Operations: Organization

By George Peabody on May 4 2020

In Kavita Jiandani’s post Assessing a Merchant’s Payments Operations, she introduced Glenbrook’s methodology for our in-depth assessment of a merchant’s payments operations. In her introductory piece, Kavita highlights the major Key Assessment Areas we evaluate during each engagement. In this continuation, we examine the impact of the payments organization and the company’s “money team.” How a […]

Glenbrook

Regulatory Analysis of KYC for Covid-19 in Emerging Markets

By Zak Kazzaz on April 30 2020

Download a PDF version of this document here. Read our introductory discussion here. Regulatory Background The Financial Action Task Force (FATF) sets global standards for combating money laundering (ML) and the financing of terrorism (TF) and proliferation. While its recommendations are not binding, they are broadly accepted by regulators as guidelines for national rules.  FATF […]

Glenbrook

Merchant Payment Operations: Partner Performance

By Kavita Jiandani on April 6 2020

Continuing on our theme of Assessing a Merchant’s Payments Operations, in this post let’s focus on the critical aspect of Partner Performance. The goal here is to gauge if the merchant’s payment providers are good partners. Having the right set of payments processing partners is a critical factor that can take a merchant’s payments operations […]

Drew Edmond

Merchant Payments Operations: Reporting and Analytics

By Drew Edmond on February 7 2020

In Kavita Jiandani’s post Assessing a Merchant’s Payments Operations, she introduced Glenbrook’s methodology for our in-depth assessment of a merchant’s payments operations. In her introductory piece, Kavita highlights the major Key Assessment Areas we evaluate during each engagement. In this Payments Views entry, I continue with a focus on one of the Key Assessment Areas: […]

Glenbrook

The Truth About Surcharging

By Sam Levitt on January 10 2020

Glenbrook’s Cici Northup and Sam Levitt co-authored this Payments Views post. You have likely observed an increase in the number of articles about surcharging. These articles show that the practice is on the rise and often tout significant benefits for merchants: “Fortunately for businesses operating in the U.S., surcharging is becoming more widely accepted” “Credit […]