Time to Read: 7 minutes Highlights: Design for low-income citizens is essential for successful eGovernment services Glenbrook has identified pro-poor implementation success factors: channel selection, payment methods, fee structure, and education Goal centered design brings the considerable benefits of eGovernment to all citizens Expanding eGovernment Services to the Poor eGovernment, which includes both online service […]

At Glenbrook, international financial inclusion work has long been a major focus area. Given the challenges racial equity concerns raises for the U.S., Glenbrook as a firm has returned our focus to financial inclusion here at home. To begin that examination, we look at the state of financial inclusion in the US and what are […]