Payments Views

Carol Coye Benson

Square’s $Cashtag. Smart. Very Smart.

Smart. Very Smart. I applaud Square’s introduction of “$Cashtags” for a number of reasons. First, some of you may know that I am a bit of a nut when it comes to brand names in payments – I think it is incredibly important that the sending and receiving party both know/understand the word being used […]

Carol Coye Benson

Nothing More Social

I read the Facebook announcement of payments through Messenger with interest, and just a touch of “about time”! After all, there is nothing more social than sending money to family and friends. And although much attention is paid in the press to the friend-to-friend use cases, I suspect that the family-to-family opportunities are much greater. […]


Apple Pay: It’s Your Life?

These are some personal observations on Apple Pay, after an exciting week of reading announcements from Apple and reactions from bloggers. (If you want a Glenbrook business view on the announcement, read Wednesday’s post by my partner George Peabody.) For several years we’ve been talking, at Glenbrook, about how mobile payments take a back seat, in […]


Do You Want a Million Dollars?

I was delighted and fascinated to see that the Gates Foundation has issued a “Grand Challenge” on enabling universal acceptance of mobile money payments.  The Foundation’s previous best-known challenges have been in healthcare, notably for toilets and condoms, so this is quite a change! The Foundation is soliciting two-page proposals on innovative devices, software or business […]


The Fed Gets Some Mojo?

Faster Payments May Get Here Faster than We Thought Some of you may know that I’ve been an ardent advocate for a faster-payments infrastructure in the United States. I’ve been closely following the Fed’s process towards payments system improvements. On Thursday in San Francisco, I attended one of the Town Hall meetings they’ve been holding to […]


Transactions Get Smart

Glenbrook held a great “Innovations in Payments” workshop this week – a group which energetically debated many topics, including Bitcoin (of course), tokenization, beacons, authentication, wearables, interoperability and mobile ad spend. As I reflect on the day, it seems that an interesting theme emerged.  Many of the topics were about payment transactions that are – or […]

Banking Industry

Bitcoin is like…

As is the case with many people in our industry, I’ve been giving  a lot of thought recently to Bitcoin.  When ever I run into something new, or puzzling, I try to find comparisons to help me understand it.  And comparisons abound in Bitlandia.  Many people compare it to the Internet, in terms of significance.  […]


Same Day ACH – A Step (or Lurch) Ahead

NACHA recently announced plans for a phased introduction of same-day settlement for ACH.  I spoke with NACHA President and CEO Jan Estep this morning about the initiative. First of all, I congratulate Jan – and the ACH community – for picking up the fallen banner, for as we know, a previous version of this was […]

Card Payments

Cards and Wallets and Mobile Oh My!

I can’t help it – I’m a consultant; I love putting things into categories and into context.  I always find pictures and “maps” help when things get confusing.  So here’s my latest attempt at making sense of what’s going on with mobile payments and cards. What really jumps out for me is the issue of […]


A Deposit By Any Other Name?

What’s the difference between card acceptance and a deposit? In both cases, money is being delivered into a merchant’s bank account – in fact, a purist would point out that a deposit actually is the last stage of card acceptance for a merchant. But consider instead a different kind of deposit – something that is […]